Frequently Asked Questions

What do I do in case of an accident?

1. Call the police!!! A police officer will help determine whose fault it is and will document a police report. This will help solve any questions your insurance may have regarding the accident.
   
   
2. Write down the names, phone numbers and insurance information of all the parties involved. Also include any witnesses and their phone numbers.
   
   
3. Notify the officer in charge who you would like to tow your car and where you want your car towed to. Probst Auto Body can take care of all of your towing and auto body needs.
   
   
4. Contact your insurance company and let them know what happened and inform them of where you want your car repaired.

Do I have to get more than one estimate?

No. There is no law requiring you to get more than one estimate.

Simply inform your insurance company where you would like your car repaired. If they still demand 2 estimates, contact the repair facility of your choice and they can deal directly with the insurance company concerning your repair. Most insurance companies are willing to cooperate with any reputable repair facility.

Do I have to take my car to the repair shop my insurance company recommends or can I take it to Probst Auto Body?

Only YOU have the right to choose where your car gets repaired. Always remember that this is your car, not the insurance company's.

Many insurance companies attempt to steer repairs to a direct repair provider (DRP). DRP shops are preferred by insurance companies only because they usually offer discounts to the insurance companies under contracts.

Just remember to choose a reputable shop. Any reputable shop will stand behind their repairs and will offer a warranty to cover his repairs.

What makes Probst Auto Body different from other body shops?

Probst Auto Body sincerely cares about the customer and their needs. We understand that quality is expected from the customer, but what isn't expected is the service you receive when you choose Probst Auto Body.

Sometimes it may be that extra dent we fix or the fact we thoroughly clean every car we repair. We do not pretend to be a high production shop that pushes cars in and out just to get the job done. We pride ourselves on our attention to detail and our superior workmanship, which makes us stand out above our competition.

If you want the best, Probst Auto Body is who you need to call!